顧客ロイヤルティを高める
その瞬間を重視する風土作り
卓越したサービスの提供により、
競争優位性を築く
ニーズに合わせた様々な実施方法
「Legendary Service」研修プログラムは、対面でもバーチャルでも提供できます。学習者はいつでもどこでも時間のあるときに、顧客満足とロイヤルティを高めるスキルについて学ぶことができます。
1 Day Instructor-led Course （英語でのご提供のみ）
The Legendary Service in-person experience is a one-day course to define individuals’ personal service vision, identify customers’ needs and wants, learn and practice skills for building customer satisfaction and loyalty, and develop strategies to empower themselves and create an action plan.
Prework: LAUNCH — Engaging prework assignments, including an assessment, which explain key Legendary Service concepts
Day 1 Morning: LEARN— Activities that guide participants as they develop a customer map and rate the level of service they provide
Day 1 Afternoon: PRACTICE— Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Day 1 Afternoon: APPLY— Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles and guides participants in crafting an expression of appreciation and practicing its delivery
Post: APPLY— Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
Virtual Instructor-led Course （英語でのご提供のみ）
Legendary Service can also be delivered as three two-hour virtual sessions.
Prework: LAUNCH— Engaging prework assignments, including an assessment on Blanchard Exchange Learner Portal
Session 1: LEARN— Activities that guide participants as they develop a customer map and rate the level of service they provide
Session 2: PRACTICE — Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Session 3: PRACTICE— Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles, and guides participants in crafting an expression of appreciation and practicing its delivery
Post: APPLY— Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
1 Day Instructor-led Course （英語でのご提供のみ）
The Legendary Service in-person experience is a one-day course to define individuals’ personal service vision, identify customers’ needs and wants, learn and practice skills for building customer satisfaction and loyalty, and develop strategies to empower themselves and create an action plan.
Prework: LAUNCH — Engaging prework assignments, including an assessment, which explain key Legendary Service concepts
Day 1 Morning: LEARN— Activities that guide participants as they develop a customer map and rate the level of service they provide
Day 1 Afternoon: PRACTICE— Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Day 1 Afternoon: APPLY— Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles and guides participants in crafting an expression of appreciation and practicing its delivery
Post: APPLY— Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
Virtual Instructor-led Course （英語でのご提供のみ）
Legendary Service can also be delivered as three two-hour virtual sessions.
Prework: LAUNCH— Engaging prework assignments, including an assessment on Blanchard Exchange Learner Portal
Session 1: LEARN— Activities that guide participants as they develop a customer map and rate the level of service they provide
Session 2: PRACTICE — Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Session 3: PRACTICE— Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles, and guides participants in crafting an expression of appreciation and practicing its delivery
Post: APPLY— Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
「顧客が逃げるのは仕方がない？」
いいえ、そんなことはありません
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